At Eden Valley Glamping, we’re committed to protecting and respecting your privacy and personal information (or ‘data’) in accordance with the Data Protection Action 2018 (DPA 2018) and the General Data Protection Regulations (GDPR).

This Privacy Statement explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.  We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

Who are we?

Eden Valley Glamping Ltd, a company incorporated in England and Wales with registered number 11277408

Information that we collect from you

When you use our website or contact us directly by telephone or email, you may submit information to us through our booking or enquiry processes (online or directly)

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site

If you make an online booking with us your card information is not held by us, it is collected by our third-party payment processors Stripe, who specialise in the secure online capture and processing of credit/debit card transactions.

How do we use your information?

We use information about you in the following ways:

  • For internal record keeping and to manage your booking and services;
  • To ensure we meet our contractual and legal obligations;
  • To provide customer care, including responding to your requests if you contact us with a query;
  • To administer accounts, process payments and keep track of billing and payments;
  • To send you information you request from us or other information about our services or special offers which we think you may find interesting;

You have a choice about whether or not you wish to receive information from us. You can change your marketing preferences at any time.

Retention periods

We will keep your personal information for the duration of the period you are a customer of Eden Valley Glamping and we will retain your data for marketing purposes for as long as you give us permission.

Who has access to your information?

Unless required to do so by law we will not share your information with any Third Parties.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.  

 Security of your Personal Data

We place great importance on the security of all personally identifiable information associated with our customers. We use technical security measures to prevent the loss, misuse, alteration or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected through an encrypted connection on our secure server through Secure Sockets Layer (SSL) technology

SSL Certificate

Our website utilises industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This technology includes the following features:

  • Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity – this checks the data being transferred to ensure it has not been altered.

When you access a website secured by an SSL certificate, you will see https:// at the beginning of its URL. Your web browser may also show the connection as secure by displaying a “lock” icon in the address bar.

Update of personal information

If you wish to update personal information submitted to us, please contact us. Once we are informed that any personal data held by us is no longer accurate we will make changes based on your updated information.

Withdrawal of consent

Where we hold data based on consent, you have a right to withdraw consent at any time. To withdraw consent to our processing of your personal information please contact us.